Our support team responds to most inquiries within one business day. Pick a topic below or send a general message.
Renewal questions
Policy audit help
Rate alert questions
General inquiries
Client support
General account and dashboard help.
support@totalpolicyalert.org
Phone support
Weekdays, 8am–6pm ET.
(800) 555-0199
Mailing address
412 Ledger Row, Suite 300
Columbus, OH 43215
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Thanks for reaching out. Our support team will reply to the email address you provided within one business day.
No. PolicyAlert is an independent monitoring tool. We don't sell policies, quote rates, or earn commission — we help you track the policies you already hold.
Policies and alerts you add are saved locally in your browser's storage. They are not uploaded to a remote server, and clearing your browser data will remove them.
No. The audit applies general underwriting rules of thumb to the numbers you enter and produces a coverage estimate, not an official quote, binder or guarantee of coverage.
Changes of 10% or more are marked high severity, 4–10% are moderate, and anything below 4% is marked low. These thresholds are published on our About page.
Since data is saved per browser, you can track a second household by using a separate browser profile or device, or by removing and re-adding policies as needed.